Terms of service

CROCKLAY – Terms of Service

Last Updated: 25 September 2026

Welcome to CROCKLAY. These Terms of Service ("Terms") govern your use of our website, https://crocklay.com and purchases made through our online store.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. About CROCKLAY

CROCKLAY is an online retail brand offering cutlery, crockery, kitchen essentials, and related products.

Our website allows customers to browse products, place orders, and purchase products subject to availability and these Terms.

Business Name: CROCKLAY

Website: https://crocklay.com

Contact Email: supportcrocklay@gmail.com

2. Eligibility to Use Our Website

By using our website, you confirm that:

You have the legal capacity to enter into a binding agreement under applicable law.
The information you provide during checkout is accurate and complete.
You will use our website for lawful purposes.
You will not misuse, disrupt, or attempt to gain unauthorized access to our website or services.

If you are accessing our website on behalf of another person, you confirm that you have the authority to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, pricing, and other information displayed on our website are accurate.

However:

Product colors may vary depending on your device's display.
Product dimensions, weights, and specifications may have minor variations where applicable.
Product availability may change without prior notice.
We reserve the right to correct errors in product descriptions, pricing, and other website information.

We do not guarantee that all product information will always be complete, error-free, or up to date.

4. Pricing and Payments

All product prices are displayed on the website in Indian Rupees (INR), unless otherwise stated.

Prices may change at any time without prior notice.
Applicable taxes and delivery charges will be displayed during checkout, where relevant.
Customers are responsible for providing accurate payment and billing information.
Payments must be completed through the payment methods made available on our website.
We reserve the right to cancel or review an order in cases of pricing errors, suspected fraud, or other legitimate operational reasons, subject to applicable law.

We use third-party payment service providers to process online payments. Payment processing may be subject to the provider's terms and policies.

5. Order Placement and Acceptance

When you place an order on our website, you submit a request to purchase the selected products.

After placing an order:

You may receive an order confirmation by email or through the website.
Our team will process the order subject to product availability and successful payment or order verification.
An order is considered accepted when we confirm its acceptance for fulfilment.
We may contact you to verify order details where reasonably necessary.

An order confirmation or payment acknowledgement does not necessarily guarantee acceptance if an order is affected by availability issues, technical errors, or other legitimate circumstances.

If we cancel an order for which payment has already been received, we will process an eligible refund in accordance with applicable law and our Refund Policy.

6. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timelines provided during checkout.

Please note:

Delivery timelines are estimates and may vary by location, courier service, weather, holidays, and other circumstances.
Customers must provide accurate delivery information, including their name, address, phone number, and postal code.
Delays caused by courier partners or circumstances beyond our reasonable control may occur.
Customers should check the order details before completing checkout.
Delivery charges, where applicable, will be communicated during checkout.

For more information, please refer to our shipping and delivery terms.

7. Returns, Replacements, and Refunds

Our Return & Refund Policy governs requests for eligible returns, replacements, and refunds.

Customers are encouraged to review the policy before placing an order.

You can access our Return & Refund Policy through the relevant page on our website.

Any return or refund will be handled in accordance with the applicable policy and Indian consumer protection laws.

8. Cancellation of Orders

Customers may request cancellation of an order before dispatch, subject to our cancellation procedures.

Cancellation requests should be submitted as early as possible.
Cancellation may not be possible after dispatch.
If an eligible cancellation is approved, refunds will be processed according to the applicable refund terms.
Certain cancellation restrictions may apply under applicable law.

To request an order cancellation, contact us at supportcrocklay@gmail.com with your order ID.

9. User Responsibilities

When using our website, you agree that you will not:

Use the website for unlawful or fraudulent activities.
Provide false, misleading, or inaccurate information.
Attempt to interfere with website security or functionality.
Copy, reproduce, or exploit website content without authorization.
Upload or transmit malicious code, viruses, or harmful material.
Attempt to access another customer's account or personal information without authorization.
Use automated systems to scrape or collect website content in a manner that violates applicable law or our reasonable restrictions.

We reserve the right to restrict or suspend access to our website where reasonably necessary and legally permitted.

10. Intellectual Property Rights

All content on the CROCKLAY website, including but not limited to:

Brand name and logo.
Product photographs.
Website design and layout.
Text, descriptions, and graphics.
Marketing materials.
Original content and visual elements.

is owned by CROCKLAY or used under appropriate authorization, unless otherwise stated.

You may not reproduce, distribute, modify, publish, or commercially exploit our intellectual property without prior written permission, except where permitted by applicable law.

11. Third-Party Services and Links

Our website may use third-party services, including payment gateways, shipping providers, analytics tools, and other integrations.

Third-party services may have their own terms and privacy policies. CROCKLAY is not responsible for matters outside its reasonable control relating to independent third-party services, subject to applicable law.

We may also provide links to external websites. These links are provided for convenience, and we do not necessarily endorse or control the content of external websites.

12. Privacy and Personal Information

Your use of our website may involve the collection and processing of personal information, including contact details, delivery information, and order-related data.

Our Privacy Policy explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have had an opportunity to review our Privacy Policy.

We process personal information in accordance with applicable privacy and data protection laws.

13. Disclaimer of Warranties

To the extent permitted by applicable law, our website and its content are provided on an "as available" basis.

We do not guarantee that:

The website will always be available without interruptions.
The website will be free from errors or technical issues.
All website content will always be accurate or complete.
The website will be free from all security threats or harmful components.

Nothing in these Terms excludes or limits any rights, warranties, or protections that cannot legally be excluded or limited under applicable law.

14. Limitation of Liability

To the extent permitted by applicable law, CROCKLAY will not be liable for indirect, incidental, or consequential losses arising from the use of our website or products, except where such liability cannot legally be excluded.

Our liability, if any, will be determined in accordance with applicable law and the specific circumstances of the claim.

Nothing in these Terms limits liability for matters that cannot legally be limited or excluded.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold CROCKLAY harmless from claims, losses, liabilities, and expenses arising from your unlawful use of the website, violation of these Terms, or infringement of another person's rights.

This provision does not apply to the extent that the relevant loss or liability results from CROCKLAY's own unlawful conduct or cannot legally be allocated to you.

16. Changes to These Terms

We may update or modify these Terms of Service from time to time to reflect changes in our business, website functionality, legal requirements, or operational practices.

Any updates will be posted on this page with a revised "Last Updated" date.

You are encouraged to review these Terms periodically. Continued use of our website after changes are posted may constitute acceptance of the updated Terms to the extent permitted by applicable law.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of India, subject to applicable legal requirements.

Any disputes arising in connection with these Terms or your use of our website will be addressed in accordance with applicable Indian laws and the jurisdiction of courts or authorities having lawful jurisdiction.

Nothing in this section limits any mandatory consumer rights or dispute resolution mechanisms available under applicable law.

Note: CROCKLAY should confirm its appropriate business jurisdiction and any specific dispute resolution arrangements before publishing a final version.