Shipping policy

CROCKLAY – Shipping Policy

Last Updated: 25 September 2026

At CROCKLAY, we aim to deliver your orders safely and efficiently across India. This Shipping Policy explains our shipping process, delivery timelines, charges, and other important information related to your order.

Website: https://crocklay.com

1. Shipping Locations

We currently offer shipping across India, subject to serviceability at the delivery address.

We deliver to eligible residential and commercial addresses.
Delivery availability depends on the courier partner and the destination PIN code.
Some remote or restricted locations may have limited delivery options.

We will notify you if your address is not serviceable or if there are issues with delivery.

2. Order Processing Time

Orders are processed after successful order confirmation and verification, where applicable.

Order processing time: 1–3 business days.
Orders placed on weekends or public holidays may be processed on the next business day.
Processing times may vary during sales, festivals, or periods of high order volume.
You will receive order-related updates through the contact information provided at checkout, where available.

Order processing time is separate from the shipping and delivery time.

3. Estimated Delivery Time

Once your order has been dispatched, estimated delivery times may vary based on your location and courier service.

Delivery Location	Estimated Delivery Time
Metro cities	2–5 business days
Other cities and towns	3–7 business days
Remote areas	5–10 business days

Note: These are estimated delivery timelines, not guaranteed delivery dates. Actual delivery may vary depending on courier operations, weather, holidays, and other circumstances.

The estimated timeframes may be updated based on our logistics partner's service coverage.

4. Shipping Charges

Shipping charges are calculated based on applicable order details, delivery location, and available shipping services.

Any applicable shipping charges will be displayed at checkout.
Free shipping may be offered on selected products, orders, or promotional campaigns.
Shipping fees may vary based on location, package weight, and courier service.
Any applicable shipping promotion will be subject to its stated terms.

Customers should review the final order summary before completing checkout.

5. Order Tracking

Once your order has been dispatched, we may provide tracking information through email, SMS, or other available communication channels.

You can use the tracking information to check your shipment status through the relevant courier partner.

If tracking information is not updated immediately, please allow reasonable time for the courier's system to reflect the latest status.

For assistance, contact us at supportcrocklay@gmail.com with your order ID.

6. Delivery Attempts

Our courier partners may make multiple delivery attempts, depending on their policies and service availability.

To help ensure successful delivery:

Provide an accurate and complete delivery address.
Ensure that your contact number is correct and reachable.
Be available to receive the shipment or arrange for an authorized recipient.
Respond to courier delivery communications when necessary.

If delivery fails due to an incorrect address, an unavailable recipient, or other customer-related circumstances, additional delivery arrangements may be required.

7. Delayed or Lost Shipments

Although we aim to deliver orders within the estimated timeframe, delays may occur due to:

Weather conditions.
Courier service disruptions.
Public holidays or festivals.
Incorrect or incomplete delivery information.
Transportation or logistical issues.
Events beyond our reasonable control.

If your order is significantly delayed or appears to be lost, please contact our support team. We will coordinate with the relevant courier partner and help determine the next steps.

Any resolution will be handled in accordance with applicable law and our relevant policies.

8. Damaged Packages or Products

We recommend checking the package and product condition upon delivery.

If you receive a damaged, defective, or incorrect product:

Take clear photographs of the product and outer packaging.
Keep the original packaging and shipping label.
Contact us within the applicable return or issue-reporting period.
Share your order ID and photographs with our support team.
Follow the return or replacement instructions provided by CROCKLAY.

Please refer to our Return & Refund Policy for eligibility and resolution details.

9. Incorrect Address or Delivery Information

Customers are responsible for providing accurate shipping details at checkout.

If you need to update your delivery address, contact us as soon as possible before dispatch.

Address changes cannot always be accommodated after dispatch.
If an order is returned because of incorrect or incomplete information, we will assess the available options based on the circumstances and applicable law.
Additional shipping charges, if applicable, will be communicated before any re-shipment arrangements.

10. Cash on Delivery (COD)

If Cash on Delivery is available for your location and order, the applicable terms will be displayed at checkout.

COD availability depends on the delivery location, order value, and courier service.
The customer should be prepared to pay the confirmed order amount upon delivery.
COD orders may be subject to order verification.
Refusal of delivery or repeated failed deliveries may affect future COD availability, subject to applicable law and fair business practices.

11. Order Cancellation

Customers may request order cancellation before dispatch.

Contact our support team as soon as possible after placing your order.
Cancellation may not be possible once the order has been dispatched.
Approved cancellations and refunds will be handled according to our Return & Refund Policy and applicable law.